Name of client:

Norfolk Community Health Care Dental Services

Overview of client requirements:

In view of some challenging situations staff had been involved in, Norfolk Community Health Care Dental Services approached Ikon Training to provide a suitable training solution. The requirement was to give staff additional skills and therefore add to staff confidence and reduce the possibility of assaults on staff.

The solution we provided:

Following an initial consultation and a training needs analysis, we produced a bespoke Breakaway Training Course to cover the initial briefing. Following approval of the lesson, we piloted the course initially and evaluated the staff response. The response was very positive, with 100% of the delegates rating the course ‘Very Satisfied’ overall.

We have now booked additional sessions to cover the rest of the dental staff within Norfolk Community Health Care Dental Services.

Quote/Reference from client:

"The training was pitched at a very appropriate level which gave confidence to each individual. The balance of formal teaching and practical sessions was good and gave staff the chance to try out what they had learnt. Overall, it was a great team building exercise for the staff"

Aideen McQuistin, Clinical Director, Norfolk Community Health Care Dental Services

Feedback from participants on the course

“The best breakaway training course so far – just what we needed very helpful and informative”

“Very relevant to work situations and life generally. I feel I have far more confidence now if I’m put under pressure or attacked. Simple but effective techniques”

“The breakaway moves were easier to understand than previous courses and more relevant in my line of work. A very informative and enjoyable day. Thank you”

“I found the course more beneficial than previous course. I have learnt a lot and understood what reasonable force is and how it can be used in different situations – clearly presented”

Client Website:

www.norfolk-pct.nhs.uk