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| Who should attend: | Delegates who may have to face and deal with incidents and inappropriate behaviour in and around sports stadium. | |
| Essential Criteria required to attend: |
None. | |
| Delivered by: | Qualified Ikon approved Trainers | |
| Duration: | 3½ hours contact | |
| Training Methods: | Classroom based using the principles of adult learning. | |
| Assessment: | This will be continuous for the duration of the course providing personal development in this subject. There will be no formal assessment. | |
| Course Aim: | To provide delegates with the basic knowledge, understanding and skills to deal with potential conflict situations. | |
| Course Objectives: | By the end of the course, delegates should be able to: |
- State the meaning of conflict and common causes
- State common responses to conflict
- Understand the importance of gathering relevant information and making appropriate threat assessments
- Describe common types of behaviour that may be encountered and the relevance of impact factors
- State relevant organisational policy and use of force legislation.
- Give examples of appropriate options that can be used to deal with conflict situations
- State the components of communication and their importance when defusing confrontation
- Select appropriate communication models for different stages of conflict
- Identify the key principles of Incident reporting and evidence gathering
Content
We will aim to conduct the workshop within 3 ½ hours with appropriate comfort breaks. The content of the day will include the following using a variety of methodology following the principles of adult learning. The length of time given to each module may vary dependant on the competency and previous training received by the delegates.
- Delegate conflict experiences
- Common drivers/causes of conflict?
- Aggression management model
- Stress reactions
- Components of communication (Verbal/non verbal %)
- Violence precursors and indicators
- Common Offender Behaviour
- Proxemics – Intimate, personal and public zones
- Impact factors – Person, place and object
- Stadia policy and legislation – (simple overview)
- Communication/defusing models (LEAPS, Betaris Box, Five step Appeal)
- Non-aggressive postures
- Distance –action v reaction.
- Principles of personal safety within the stadium
- Observation and evidence gathering skills
- Basic incident reporting
We can provide a detailed lesson plan if required.
The overall cost will include the following:
- Attendance list
- Trainer/student agreement
- Hand-out/pre-read
- Risk assessment(if required)
- Evaluation sheets and trainer synopsis
- A certificate for all attending delegates
- Comprehensive professional indemnity/public liability insurance
- All associated training materials
Cost — please contact carl.ballard@ikontraining.co.uk
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