• State the meaning of conflict and common causes
• State common responses to conflict
• Understand the importance of gathering relevant information and making appropriate threat assessments
• Describe common types of behaviour that may be encountered and the relevance of impact factors
• State relevant policy and use of force legislation.
• Give examples of appropriate options that can be used to deal with conflict situations
• State the components of communication and their importance when defusing confrontation
• Select appropriate communication models for different stages of conflict
• Recognise the importance of post incident procedures

Content

We will aim to conduct the workshop within 5 hours with appropriate comfort breaks. The content of the day will include the following using a variety of methodology following the principles of adult learning.

• Delegate conflict experiences
• Common drivers/causes of conflict?
• Conflict continuum
• Aggression management model
• Stress reactions
• Components of communication (Verbal/non verbal %)
• Violence precursors and indicators
• Common Offender Behaviour
• Proxemics – Intimate, personal and public zones
• Impact factors – Person, place and object
• Use of force legislation and self defence
• Communication/defusing models (LEAPS, Betaris Box, Five step Appeal)
• Non-aggressive postures
• Distance –action v reaction.
• Physical/improvised barriers– desk, chair etc
• Escape routes, layout of room etc
• Reflection and reporting

We can provide a detailed lesson plan if required.

The overall cost will include the following:

• Attendance list
• Trainer/student agreement
• Hand-out/pre-read
• Risk assessment(if required)
• Evaluation sheets and trainer synopsis
• A certificate for all attending delegates
• Comprehensive professional indemnity/public liability insurance
• All associated training materials

Cost — please contact carl.ballard@ikontraining.co.uk