About Us

IKON Training promotes and develops safe working practices, personal safety awareness and provides a variety of skills to manage and resolve conflict situations. IKON Training is a Quality Award Centre of the Institute of Conflict Management (ICM) and operates to the ICM Code of Practice.

Our courses provide the client with the knowledge, understanding and skills to identify and manage a conflict situation, from beginning to end. Our priority is to ensure that your staff are prepared to manage and resolve conflict whenever they find themselves confronted with it. Although, we are communication and conflict resolution specialists we offer a range of courses such as:

  • Breakaway
  • Lone Working
  • Telephone Skills for Conflict Resolution
  • Physical Skills
  • Dementia Awareness.

These are just a are a small selection of our specialised portfolio.


Our Training Will

Be interactive.
We understand that each business has their own guidance on policies, control measures and best practices; our team promise to design a bespoke programme if required, that will suit your company or organisation. Our trainers like to interact with staff who attend their training sessions to ensure that ideas are discussed, whilst ensuring less verbal attendees are rewarded from the course, but not pressured into being made uncomfortable.

Be consistent.
All of our trainers are employed by IKON Training on a permanent, full-time basis. This ensures that they work and deliver their training programmes to our standard and if your regular trainer is unable to deliver a future session, you’ll still receive the excellent level of service and session quality that we strive to achieve.

Be more than just training.
For IKON, the training doesn’t stop at the door when the session finishes. We have a dedicated admin team that will collate registers, feedback and evaluations, then return these to you within 5 working days of the course ending. It doesn’t end there – each delegate will also take away a comprehensive training course booklet with extra information and activities for them to complete for a bit of unguided learning when they get home.



Having trained across a multitude of sectors over a period of over 12 years, we have experienced a wide variety of situations and have met lots of different people. This means that due to the unique circumstances that our clients find themselves in, we are well placed to design Conflict Resolution Training sessions for your company.

We have a firm grounding on which to deliver our Conflict Resolution Training sessions, with both a professional but fun and memorable stance. All of our trainers are:

  • Employed on a permanent full-time basis
  • PTLLS Level 3 qualified
  • Consistent in their session delivery as they work by and for the IKON values

Ensuring that our sessions are interactive is another reason why we are the Conflict Resolution Specialists. This unique point to our sessions sets us apart from our competitors as we believe in getting all of the delegates involved and talking to each other to help make the session memorable.