IKON Training

IKON Training specialises in helping people manage challenging and aggressive behaviour.

IKON has been an industry leader for more than 15 years. We’re an independent business and many of our clients have been working with us since we launched.

We work with more than 40 NHS Trusts and healthcare providers, for example, and are the approved Children’s Services supplier for Suffolk County Council.

Our conflict resolution experience brings direct benefits for our clients. We understand how to shape course content and training delivery to their specific needs.


We believe that everyone has the right to feel safe and confident at work.

  • Sector-specialist trainers employed by us
  • Modular courses tailored to your needs
  • Preparation for and support through inspections
  • Comprehensive audit trails
  • Thorough post-course reports
  • Regular professional feedback and advice
  • Next-stage recommendations

Strength on your side

IKON has a higher proportion of employed trainers than most other providers. They’re supported by a full-time admin team based at our office in Ipswich. Every client has a dedicated account manager.


We listen to our clients

Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

Mark Dunnett
Trust Security Advisor (LSMS)
Dartford & Gravesham NHS Trust