News

Why Have Lone Worker Training?

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Charities, Education, Facilities & Events, Local Authority & Housing, News, NHS Healthcare, Private Healthcare, Retail & Leisure, Social Care, Transport

What Does It Mean to be a Lone Worker? Working environments which involve coming into contact with members of the public on a daily basis will always come with a certain amount of risk attached…

Dementia Awareness – An Introduction

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Charities, Facilities & Events, Local Authority & Housing, News, NHS Healthcare, Private Healthcare, Retail & Leisure, Social Care, Transport

Dementia Awareness and the Early Warning Signs If you’re a regular follower of IKON Training blogs, you’ll probably have seen our recent piece on Tesco’s ground-breaking dementia-friendly checkouts. It’s no secret that we take dementia…

Conflict Resolution Training – London NHS

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News, NHS Healthcare

News of the Junior Doctors’ strike has been practically inescapable – we actually covered it in one of our recent blogs, detailing the various ways such conflicts affect both staff and patients, which can be…

Breakaway Training – The Facts

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Charities, Education, Facilities & Events, Local Authority & Housing, News, NHS Healthcare, Private Healthcare, Retail & Leisure, Social Care, Transport

Here at IKON Training, we are regularly asked to explain what Breakaway Training is. Therefore, we have decided to write a blog post to clarify some points. The post explains the course and benefits of…

Mental Health Awareness

Categories:
Charities, Education, Facilities & Events, Local Authority & Housing, News, NHS Healthcare, Private Healthcare, Retail & Leisure, Social Care, Transport

Mental health is a hotly debated and widely misunderstood concept. Although it is starting to be discussed more openly in today’s society, it nevertheless still comes with a large amount of stigma attached to it,…

What is Challenging Behaviour?

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Charities, Education, Facilities & Events, Local Authority & Housing, News, NHS Healthcare, Private Healthcare, Retail & Leisure, Social Care, Transport

Challenging Behaviour – What is it? Challenging behaviour is technically defined as: ‘behaviour(s) of such intensity, frequency or duration that the physical safety of the person or others is likely to be placed in serious…

Uber – Not so Über? – Lone Worker Training

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News, Retail & Leisure, Transport

Multinational mobile taxi app, Uber – which at last count had 88,950 licensed drivers in London alone – has hardly been out of the press recently; and not in a good way. Not long ago…

Job Vacancy – Company Trainer

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News

We have a new job vacancy for a Company Trainer based in Kent/South London. The Role: This role is being offered on a full time permanent basis where you will be delivering training at client…

Ground Control to Major Tim – Communication Skills

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News

When it was reported in mid-January that 43-year-old astronaut, Major Tim Peake, from Chichester, would be the first Briton to have the privilege of carrying out a spacewalk to repair a broken power unit on…

Will Conflict Arise from ASDA Redundancies?

Categories:
News, Retail & Leisure

The Situation at Hand Asda – one of the “Big Four” UK supermarket chains – has announced that it is reconsidering 5,000 jobs following a disappointing Christmas period. Analysts believe that the company is set…

Junior Doctors’ Strike – What You Need to Know

Categories:
News, NHS Healthcare

Who is striking? On Wednesday 10th February, Junior Doctors will be enacting a full withdrawal of labour from all services across the NHS. This comes as the fourth instance of strike action since the beginning…

Adaptability and Managing Challenging Behaviour – Transport

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News, Transport

One of the most rewarding aspects of working in the transport sector is the vast array of diverse individuals you get to work with; passengers can come from all walks of life, and it’s important…

Tim’s Top Five Tips

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News

We asked Tim to give us 5 training tips to help deliver the best session. Tim has years of experience training, and has developed courses, policies and projects for our clients.   “I like to…

Managing Ticketless Travel – Transport

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News, Transport

Ticketless Travel is a huge problem for passenger transport operators, according to the Association of Train Operating Companies (ATOC), people who purposefully skip fares when travelling cost operators more than £240m in lost revenue. Whilst…

Conflict Resolution Training – Intoxication – Transport

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News, Transport

Remember the TfL campaign that told travellers: ‘don’t take it out on our staff?’ This drive was grounded in the crack down on physical and verbal assaults against those working in the Passenger Transport sector,…

The 12 Days of Christmas Conflict

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News

Conflict can arise at any time, but with the festive season upon us and whilst we want to maintain a state of joy, merriment and Christmas spirit, life just is not always like that. Conflict…

Paul’s Personal Safety Pointers

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News

Personal safety is important. Whether it’s whilst walking home, popping to the shop, or walking the dog; being outside alone when it gets dark can be frightening. Here at IKON HQ we encourage you to…

Tesco Opens Dementia-Friendly Checkout

Categories:
News, NHS Healthcare, Private Healthcare, Social Care

Tesco are leading the way by unveiling the country’s first dementia friendly checkout. The supermarket chain has listened to communities and focus groups to offer a service which would cater to the needs of those affected by…

A Change in Thinking Can Positively Change Outcomes

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News

Our Trainer, Sandra Rodney, has received many positive responses in evaluations of her work with IKON Training. Sandra has a strong belief in modelling behaviours to effect positive outcomes and makes these observations from her experiences:…

A Guide to Principles and Methods, with Cookies…

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News

As to methods there may be a million and then some, but principles are few. The man who grasps principles can successfully select his own methods. The man who tries methods, ignoring principles, is sure…

The Five Ego States – Which Role do You Play?

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News

It is widely theorised, thanks to Eric Berne, that in any situation we humans are always in one of five ego states – or states of mind. In the context of a conflict, these states…

Ten Ways to Avoid Conflict in the Workplace

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News

Here at IKON HQ, we’re not fond of the idea of ‘avoiding’ conflict in the workplace. Conflict can’t be avoided as that gives no resolution, and therefore there is still conflict present. However, people naturally use the…

Communication & Safety For Lone Workers

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News

“The Trainer had great delivery and made the material really engaging the course structure left plenty of opportunities for reflection and sharing of good practice between attendees, the training booklet was really helpful and well…

Reduction in assaults – Breakaway Training

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News

Breakaway Training Following a programme of Breakaway training for Health Care Assistants our client (a NHS Trust) has reported a 30% drop in assaults on staff. Have a look at our website for details of…