Communication & Safety For Lone Workers

Communication & Safety For Lone Workers

“The Trainer had great delivery and made the material really engaging the course structure left plenty of opportunities for reflection and sharing of good practice between attendees, the training booklet was really helpful and well laid out”


“The trainer was clear, concise and very enjoyable to listen too. He made the training entertaining but valid and relevant.”

Course Objectives

By the end of the course, delegates should be able to:

  • Describe the common causes of conflict
  • Recognize and understand the stages of a conflict as it may occur
  • Explain the components of communication and their importance when dealing with conflict
  • Explore blocks and problems that can arise from the communication process
  • State relevant policy and use of force legislation
  • Give examples of options that can be used to deal with inappropriate behaviour
  • Describe appropriate communication models for different stages of conflict
  • Identify the importance of incident reporting and post incident procedures

 

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Published Tuesday, April 28th, 2015
Categories: News

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