With news being announced that Junior Doctor representatives have called on their union to authorise further industrial action in their dispute over a new contract, we look at what this means for the NHS as a whole. Back in July 2016, Junior Doctors and Medical Students voted to reject a deal over the contracts they were offered by the British Medical Association (BMA).
The chair of the Junior Doctors Committee, Ellen McCourt, publicly released her letter to its members, saying that the government had remained silent on issues which, she said, had resulted in the contract being rejected. The ongoing dispute has led to Junior Doctors taking part in six strikes so far in 2016.
*Source for Junior Doctors Information: BBC News
It’s important to recognise and understand how much work Junior Doctors put into our hospitals. Without taking into consideration the amount of effort they are putting into their postgraduate training, they are also working in what can only be assumed as one of the most stressful industries in the country. In England alone, there are over 53,000 Junior Doctors all training to become either a Consultant or a GP and will be in this role anywhere between 5-15 years.
Having worked with the NHS for over 12 years, IKON Training have experienced a wide variety of situations. We’ve found that each team and group we have worked with can be vastly different to each other. The medical teams or staff in each hospital will experience their fair share of confrontations on a daily basis. Conflict Resolution Training is a mandatory training course that all NHS staff must complete on at least a 3-yearly basis. Ensuring that NHS staff are well prepared for conflict scenarios is vital to get them through their day as productively as possible. In a hospital, community care or a GP surgery, it’s important to consider how much emotions can run high, inevitably resulting in NHS employees finding themselves in difficult situations. The dispute over Junior Doctors’ contracts can only be imagined as a very stressful situation to be in. By taking this into consideration, if those who commission training were to invest resources into the Junior Doctors, they would lessen the pressure on them considerably.
Investing in NHS employees doesn’t necessarily have to be in monetary or gift form. Sending staff on regular training courses, making the time to have meetings with them and taking an interest in how they are feeling, will go a long way in developing and increasing their productivity even during the more pressing times. It’s important that NHS employees aren’t just limited to Conflict Resolution Training but this course will give staff the confidence and communication skills to manage conflict in the most effective way. Other options for courses include (but not limited to) Breakaway, Managing Challenging Behaviour, Lone Worker and Physical Intervention.
All of the training courses that we offer for NHS employees will enhance and develop their confidence in dealing with difficult patients or visitors. Our Breakaway Training course is an entry level physical skills course designed to disengage staff from physical violence and in no way teaches the employee to harm the patient or be ‘hands-on’ in any way. Physical Intervention on the other hand is a full day training session focusing on harmless and non-painful physical interventions. This type of skill is useful for restraining people safely and preventing continued aggression when necessary.
As communication skills trainers, we have found that each NHS trust has different objections that must be overcome; this could be due to a number of different factors such as job role, demographic or geographical area. Each training course that we provide can more often than not be completely different to the previous one. This is why we are experienced in designing and delivering bespoke proposals to our clients. However, we always ensure that we consistently achieve NHS Protect’s Learning Outcomes for Conflict Resolution Training, so even though every session can be different to another one, we make sure that we do not stray from the highly important outcomes. This will ensure that the NHS employees complete the high standard of training that is mandatory.
The chances of you, as an employer, knowing what your employees need to fulfil the Conflict Resolution Training requirement, is reasonably high. It is also just as important that you do not overlook the other training courses that are on offer. We’re here to discuss all of the options available to you so please call us on 01473 722924 or fill in the form here.