Working environments which involve coming into contact with members of the public on a daily basis will always come with a certain amount of risk attached to them, which is even further increased if you are a Lone Worker. But what exactly does it mean to be a Lone Worker? The Health and Safety Executive (HSE) defines Lone Workers as ‘those who work by themselves without close or direct supervision.’ Without supervision and guidance, difficult working situations become far more fraught than they otherwise would be, often causing what starts as simply a tense interaction to escalate to a point at which it becomes a full-blown conflict; sometimes resulting in the threat of – or actual – physical assault.
Several sectors require staff to work unassisted, including Education, Retail, Social Care and Transport, amounting to an estimated six million Lone Workers in the UK; a number that has been on the rise for several years now, and which is predicted to continue to rise. In fact, 49% of Lone Workers have admitted to feeling uncomfortable while working alone, yet did not take action as they felt it may make conflict situations worse. In the absence of proper support, measures must be put in place to teach Lone Workers the necessary knowledge and skills needed to ensure that they are as safe as possible in the workplace, and can be confident that any actions they take to improve a conflict situation will be the right ones. IKON Training offers industry-leading Lone Worker Training programmes, aimed at doing just that. With this training, your staff will not only feel safer, but will also be able to conduct themselves more efficiently and independently, thereby increasing productivity. All employees have the right to feel safe during the course of their working day, and there has therefore been significant demand (on both a moral and legal basis) in recent times for employers to provide them with the means to do so. However, it is largely believed that employers benefit just as much as their employees from providing appropriate training, as it also helps to reduce the risk of damaging litigation claims.
In the course of a Lone Worker programme, your team will learn how to assess risk, ways in which they can improve their communication skills, and about correct stance and body language, in order to put a halt to a conflict before it is even able to fully develop. Additionally, they will also learn precautionary measures that can be taken when working alone, such as using improvised barriers and identifying potential escape routes. Managing Director of IKON Training, Jason Keeley, says: “Lone Worker Training is a growing necessity in today’s world, and we’ve seen what fantastic results it has in terms of lone worker safety and independence. It essentially equips workers with everything they need to know in order to be able to handle any conceivable situation they might face. What makes our approach to Lone Worker Training so effective is that it takes a step-by-step approach, ensuring delegates can not only recognise risk factors, but can identify the different stages of a conflict as they unfold, helping them to take the necessary specific measures needed to resolve them. We’re very proud of the unique model we’ve built for it.”
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IKON Training offers effective Lone Worker Training programmes, intended to make those going it alone in the workplace feel safer, more confident and independent. To find out more, and to book an in-office consultation or training programme for your team, please give us call us on 01473 722924 or send us a message via our online submission form here.