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A Change in Thinking Can Positively Change Outcomes

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Our Trainer, Sandra Rodney, has received many positive responses in evaluations of her work with IKON Training. Sandra has a strong belief in modelling behaviours to effect positive outcomes and makes these observations from her experiences:…

A Guide to Principles and Methods, with Cookies…

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As to methods there may be a million and then some, but principles are few. The man who grasps principles can successfully select his own methods. The man who tries methods, ignoring principles, is sure…

The Five Ego States – Which Role do You Play?

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It is widely theorised, thanks to Eric Berne, that in any situation we humans are always in one of five ego states – or states of mind. In the context of a conflict, these states…

Ten Ways to Avoid Conflict in the Workplace

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Here at IKON HQ, we’re not fond of the idea of ‘avoiding’ conflict in the workplace. Conflict can’t be avoided as that gives no resolution, and therefore there is still conflict present. However, people naturally use the…

Communication & Safety For Lone Workers

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“The Trainer had great delivery and made the material really engaging the course structure left plenty of opportunities for reflection and sharing of good practice between attendees, the training booklet was really helpful and well…

Reduction in assaults – Breakaway Training

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Breakaway Training Following a programme of Breakaway training for Health Care Assistants our client (a NHS Trust) has reported a 30% drop in assaults on staff. Have a look at our website for details of…

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