Charities play a fundamental part in the support and attention that is needed by people across the nation. In this blog we will recommend three training courses for charities; sessions suitable for both employees and volunteers to improve safety, reduce incidents and increase productivity. Reporting in December 2015, the Charity Commission published its report; ‘Tackling Abuse and Mismanagement 2014-15’ which stated that 2,129 serious incidents were reported in the year leading up to the report production. This just goes to show that employees or volunteers in the Charity sector require just as much training as those working in other sectors.
To help manage and defuse incidents and conflict if they occur, Conflict Resolution Training will act as a good preparation tool. Employees that allocate enough time for training to workers in the charity, will see an increase in productivity and confidence. Conflict Resolution Training is not only good for employees but volunteers will highly benefit from it too. When a volunteer feels as though they are being taken care of and invested in, they are more likely to enjoy their volunteer role and could potentially want to help the charity with more of their time. Conflict Resolution Training will ensure that volunteers are well prepared for any difficult situation that they may face. Whilst you should definitely focus and invest time in your employees, volunteers should not be forgotten. Without volunteers, most charities would not be able to operate to their fullest capabilities. Volunteers dedicate their own time to help another cause and can potentially just give this up whenever they choose to do so. Most volunteers probably volunteer as it’s a cause close to them. However even if this may be the case, employers should be investing time and money into their volunteers as much as they do their employees.
Depending on which charity you work for and the nature of service users you work with, as an employee in the charity sector you may also benefit from Lone Worker Training. This will prepare you for potentially difficult situations that you may encounter when either working one-on-one with a service user or when you are working alone without direct supervision.
The Office for National Statistics states that there are nearly 4 million lone workers in the UK at any one time. Employers have a duty of care towards employees and volunteers to ensure that they are kept safe at all times. If you work for a charity that deals with and manages aggression and violence, it is essential that all workers are prepared to work alone and how to deal with such incidences.
Volunteers are more likely to spend time working alone than not. It is highly important that each volunteer is trained and given the knowledge of how to keep themselves safe whilst working on their own or without direct supervision. It is better for them to know how to deal with situations before they happen than have to accept the consquences of not being prepared after an incident has occurred.
During the service user and employee or volunteer’s relationship, their may be occasions when the service user becomes physically aggressive. The charity’s employees and volunteers should be well prepared by undertaking Physical Skills Training to enable them to disengage from physical violence when necessary. They will be given the confidence and skills to handle situations when the service user becomes physical. The training teaches employees and volunteers the safest way possible to separate themselves from the violence without causing any harm to the other person. This type of training should only be put into use when absolutely necessary.
Each charity in the UK is registered and regulated by The Charity Commission. If an incident occurs and is reported, the Charity Commission will take the appropriate action and will ensure enforcement action is taken when there is malpractice or misconduct. To prevent situations from escalating to this level, it is wise to make sure that all employees and volunteers are trained to a high standard.
If you would like to discuss your charity’s training needs, or how to invest in your employees and volunteers more efficiently, we’re more than happy to take some time to ascertain how we can help you most effectively. Please call us on 01473 722924.