Understanding the pressures of life can be a difficult thing to get your head around. When applying this theory to your business, the stresses are likely to intensify. Ensuring that your employees are prepared to deal with conflict effectively can prevent escalations when they really aren’t needed.
Here at IKON Training, we do understand how demanding ‘extra-curricular’ work activities, like arranging training, can be. We want to ensure that the amount of work you have to do is minimal so when we quote you a price for our Conflict Resolution or Communication Skills Training Courses, it’s not only the session that’s included.
Our office team are dedicated to providing outstanding support both pre and post-training sessions. Part of our unique service is that our evaluations and paperwork are completed and submitted to your team within 5 working days. We also provide you with an in-depth training report to review that details what your staff got from the session and inclusion of our recommendations for you going forward.
Our trainers are employed on a permanent, full-time basis so we can make sure that you will receive consistency and, as a company, can guarantee that our training courses are always developing. You will also be given training booklets to take away, which will give you the opportunity to learn more about conflict resolution and personal safety through unguided learning.
The fact that our trainers are employed with us means that we can use their expertise for more than just training. Following the session, if the delegates have any questions or need guidance through a situation, we offer telephone coaching to ensure that you get the most out of our training team. We will arrange a convenient date and time for you to speak with the trainer that delivered your training and if they aren’t available, another member of our team will be on hand to help you.
If you don’t feel comfortable asking our team a question, that’s perfectly fine as we understand that some circumstances can either be difficult to talk about, or confidentiality can limit the information that you’re able to divulge. This is where our 24-hour access, online resource centre comes in useful. We are currently building on the information that is available but you will be able to conveniently obtain information on the Law, Use of Force documents, tips from our Trainers and communication models. Delegates will also be given a certificate of attendance when a training session has been completed.
With over 11 years’ experience in delivering training sessions to our clients across various sectors, we are confident in our ability to ensure your staff are well prepared for whatever conflict may arise. If your company has a unique way of dealing with situations or if your instances of conflict present themselves in various ways, we are able to design a bespoke training package just for you.
If you would like to discuss your company’s needs, we’re more than happy to take some time to ascertain how we can help you most effectively. Please call us on 01473 722924.