Workplace aggression is something that many people come across day to day, one of the biggest sectors that is effected heavily by this is Healthcare. Aggression is a growing concern within the healthcare sector (Hahn et al, 2008) and it is important that staff have training and can deal with situations should they arise.
A study in Nurse Education Today (2015) surveyed nine different courses in different countries and showed the effect that aggression training has on both nurses and student nurses in a hospital setting.
Aggression can be both verbal and physical, it can also be directed at both the public and staff members. Incidents can have a bad effect on staff morale, wellbeing and lead to the member of staff leaving their job.
As workplace aggression is becoming more and more common many companies have begun training as part of an overall strategy. The training must fit the staff’s needs and the risk they face in their day-to-day role. Usually this includes communication skills and physical skills such as Breakaway Training when needed for specific job roles.
A study showed that after training, participants had a positive attitude towards their roles. They also found that staff members rated themselves higher on self-respect, prevention or prediction of aggression and responsibility for becoming aggressive.
The training provided had affected participants in a way that they could feel more confident should they receive or witness aggression within the workplace and they believed that they could handle it more.
However, it was stated that as time progressed after their training the confidence in themselves and being able to deal with the aggression did falter (Beech and Leather, 2003).
In addition to this Nau et al, (2009) also found that staff member’s confidence in dealing with physical patient aggression decreased four to eight weeks after training, but their confidence remained higher than those who had not taken part in training. This shows that training is vital and ensures that staff are feeling more secure within their roles when dealing with workplace aggression.
Seven out of nine studies showed that training had positively influenced staff which also indicates that training interventions truly have a positive effect on attitude and confidence regarding management of aggression. It was also found that staff attitude towards underlying causes for patient aggression has been found to determine the way they manage aggressive behavior (Duxbury,2002).
The study supports that training is vital in boosting moral and managing the aggression levels and situations at the workplace. Not only is it important to give staff the knowledge and skills to use in their everyday work schedules but to give them booster sessions every occasionally, to ensure that their confidence stays high and ensures they feel supported for all types of situation which may arise.
Training not only minimises the changes of the stations but gives staff members the confidence and belief that should the situation arise they can handle it, they are happier within themselves and their job role, stress levels drop and feel more motivated
IKON training offer both initial training and refresher sessions to ensure that staff members feel confident and equipped within their roles. If you would like to enquire about our courses please feel free to get in touch by emailing us on firstname.lastname@example.org