IKON specialise in providing industry-leading techniques and skills to equip staff and individuals to better understand and manage challenging and aggressive situations effectively.
Since IKON first began delivering training in 2004, we’ve delivered training sessions to over 50,000 NHS employees. We understand and collaborate with our NHS clients to ensure that our training meets their personal Trust’s policies and procedures as well as aligning with the strict rules and regulations rolled out nationally.
We’ve been working alongside a number of nationally recognised leading NHS Trusts including The Royal Marsden NHS Foundation Trust, North West Anglia NHS Foundation Trust and Royal Free London NHS Trust to name but a few.
There are extensive roles within the transport industry which benefit from our communication skills and lone worker training including drivers who encounter the public whilst they are lone working, revenue protection officers who check tickets and guards throughout the industry who often are responsible for defusing and de-escalating challenging and aggressive behaviours effectively.
IKON have worked in partnership with Mersey Rail and Greater Anglia rail companies to ensure that their staff are prepared and equipped to confidently and proactively defuse challenging situations.
From supermarkets to security within shopping centres, we can create individualised packages for retail employees of all levels.
Working with As Nature Intended, we provided their supermarket staff with communication skills to enhance their customers experience whilst also enabling staff to confidently manage and defuse any difficult conversations.
Alternatively, our work with Andron at Rochdale Shopping Centre provided their security with effective, safe and non-pain compliant physical interventions.
IKON’s effective training helps employees within the facilities and events sector deal with the conflict that they can face on a regular basis. We have worked extensively with Ipswich Town Football Club, Grosvenor Facilities Management and Serco delivering our training to employees with varying job roles, including everything from caretakers to security.
IKON Training works with local authorities nationally, providing relevant and practical Conflict Resolution Training to all departments from waste disposal operatives to social housing officers. Our expertise means we also successfully work with private housing organisations, some boasting large workforces and diverse tenants.