Conflict Resolution and Personal Safety Training

Learn communication, physical skills and disengagement techniques to manage the de-escalation of potentially difficult, challenging and dangerous situations.

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Course Overview

Our Conflict Resolution and Personal Safety Training will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.

 

Topics covered

 

  • Understand what conflict is, the common causes of conflict and the different stages of conflict as these situations escalate.
  • Explore the two forms of communication; verbal and non-verbal.
  • Identify cultural differences in communication.
  • Recognise the common behavioural patterns whilst understanding body language and stance.
  • Learn and explore safe moving skills and breakaway techniques whilst understanding the medical implications.
  • Consider and understand the law and legalities surrounding breakaway techniques.
  • Lone worker policy, effective use of procedures
  • Strategies and tips to ensure staff safety

 

If you are working within Social Care – explore how these skills can benefit your working environment with our new blog here

Course Details

Type : Communication and Physical Skills

Time : 9:00 am

Duration : 6

Location : IKON Academy, Ipswich

Led By : James Crown

Price : £69+ VAT per delegate

Available Dates

23
January 2019 Book Now
06
March 2019 Book Now
01
May 2019 Book Now
26
June 2019 Book Now
18
September 2019 Book Now
06
November 2019 Book Now