Conflict Resolution and Personal Safety Training

Learn communication, physical skills and disengagement techniques to manage the de-escalation of potentially difficult, challenging and dangerous situations.

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Course Overview

Our Conflict Resolution and Personal Safety Training will equip staff with the necessary skills to manage and de-escalate conflict promptly, professionally and safely. The course will improve your self-awareness and confidence and provide simple but effective skills to safely remove yourself from potential harm.


Topics covered


  • Understand what conflict is, the common causes of conflict and the different stages of conflict as these situations escalate.
  • Explore the two forms of communication; verbal and non-verbal.
  • Identify cultural differences in communication.
  • Recognise the common behavioural patterns whilst understanding body language and stance.
  • Learn and explore safe moving skills and breakaway techniques whilst understanding the medical implications.
  • Consider and understand the law and legalities surrounding breakaway techniques.
  • Lone worker policy, effective use of procedures
  • Strategies and tips to ensure staff safety


If you are working within Social Care – explore how these skills can benefit your working environment with our new blog here

Course Details

Type : Communication and Physical Skills

Time : 9:00 am

Duration : 6

Location : IKON Academy, Ipswich

Led By : James Crown

Price : £69+ VAT per delegate

Available Dates

January 2019 Book Now
March 2019 Book Now
May 2019 Book Now
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September 2019 Book Now
November 2019 Book Now