Conflict Resolution & Personal Safety

Course outline

Combines the best of Conflict Resolution, Lone Worker and Breakaway for teams that face a higher level of risk on a day-to-day basis. It will raise self-awareness, improve confidence and teach people how to safely remove themselves from potential harm.

Suggested attendees

All frontline staff and those facing challenging or aggressive behaviour.

This Facilities, Retail & Leisure Conflict Resolution & Personal Safety training course is aimed at all staff including:

  • All new employees
  • Frontline staff
  • Public-facing staff
  • Those facing challenging or aggressive behaviour

Course content

Exploring conflict

  • What is conflict?
  • Common causes
  • Stages of conflict

Communication models and de-escalation

  • Delegate experiences
  • Communication models
  • Verbal and non-verbal communication

Procedural, environmental and legal responsibilities

  • Use of force legislation
  • Risk assessments

Lone working and personal safety

  • Policies and procedures
  • Best practice
  • Responsibilities

Distance, stance and positioning

  • Action vs. reaction
  • Tactical awareness

Disengagement techniques

  • Disengagement techniques
  • Medical implications
  • Scenarios

Incident reporting and support

  • Documentation and systems
  • Post-incident procedures
  • Options for support

By the end of this course your team will be able to:

  • Recognise escalating behaviour
  • Reduce the risk of conflict occurring
  • Implement measures to successfully manage a conflict situation
  • Interpret procedural, environmental and legal context of violence
  • Safely remove themselves from harm

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 6 Hours
Delegates 12 Max

How to book:

Call us: 01473 927 333

info@ikontraining.co.uk

Please complete this form and we will respond to your enquiry.

    Delivery Methods

    Classroom
    Learning

    We can deliver this course in a classroom environment

     

    E-Learning

    This course cannot be completed via E-Learning

     

    Remote
    Learning

    This course cannot be delivered remotely due to the physical skills required Remote Learning more info

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