This course is a pre-requisite to the practical training. This course is designed so that your people will be able to identify and manage challenging behaviour pro-actively. By the end of the course they will be able to understand and implement de-escalation strategies with a focus on early intervention.
All frontline staff and those facing challenging or aggressive behaviour.
This Facilities, Retail & Leisure Managing Challenging Behaviour – Theory training course is aimed at all staﬀ including:
All new employees
Those facing challenging or aggressive behaviour
Understanding challenging behaviour in your setting
Experiences and challenges faced
Causes, triggers and precursors
Behaviour triggers and the changes that indicate escalation towards violence
Recognising behaviour changes
Warning and danger signs
De-escalation strategies and techniques
Communication models and theories
Legal rights and responsibilities
Policies and procedures
By the end of this course your team will be able to: