Feeling safe
in every event

Facilities, retail & leisure training

Managing facilities, running events and working in retail can mean that your people face challenging and aggressive behaviour on a regular basis.

IKON training is designed specifically to help people feel confident and safe whenever they’re at work.

We’ve worked closely with our clients to develop a range of courses that are appropriate to the real challenges faced by your people, whether they’re working alone or as part of a team.

  • Awareness
  • Communications
  • Managing challenging behaviour
  • Physical skills

Our courses are shaped by experience and informed by current legislation.

Our Stand-alone Courses

Each of these training courses can be delivered independently or as part of a bespoke programme.

  • Conflict Resolution
  • Resolving Telephone Conflict
  • Lone Worker
  • Breakaway
  • Managing Challenging Behaviour – Theory
  • Managing Challenging Behaviour – Practical
  • Conflict Resolution & Personal Safety
  • Dementia Awareness
  • Mental Health Awareness
  • Equality, Diversity & Inclusion Awareness

Our clients include facilities management companies, event management organisations, sports clubs, retailers and pub & restaurant groups.

Here’s how to get the support you need from IKON:

Course delegate attending a conflict resolution and challenging behaviour management training course with IKON

Stand-alone courses

IKON’s individual training modules are tailored to the sector in which you work.

Facilities retail & leisure Prospectus

Bespoke training packages

You can combine the content of more than one module to build a bespoke training package.

Conflict Resolution Training, Kings College Hospital London

Retained resource

We provide the specialist trainers you need for as long as you need them. Retained resource gives you the benefit of an in-house training team without having to recruit, train or manage it.

It can make it simpler for you to scope training needs and to prepare for inspections or reports. It can also be a more cost-effective way of buying training, managing budgets and forecasting.

We listen to our clients

Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

Mark Dunnett
Trust Security Advisor (LSMS)
Dartford & Gravesham NHS Trust