Managing Challenging Behaviour – Theory

Course outline

This course is a pre-requisite to the practical training. This course is designed so that your people will be able to identify and manage challenging behaviour pro-actively. By the end of the course they will be able to understand and implement de-escalation strategies with a focus on early intervention.

Suggested attendees

All front-line staff and all those facing challenging or aggressive behaviour.

This Health & Social Care Managing Challenging Behaviour – Theory course is aimed at all staff including:

  • All new employees
  • Front-line staff
  • All those facing challenging or aggressive behaviour

Course content

Understanding challenging behaviour in your setting

  • Experiences and challenges faced
  • Causes, triggers and precursors
  • Iceberg theory

Behaviour triggers and the changes that indicate escalation towards violence

  • Recognising behaviour changes
  • Warning and danger signs

De-escalation strategies and techniques

  • Communication models and theories
  • De-escalation strategies

Legal rights and responsibilities

  • Policies and procedures
  • Legislation

By the end of this course your team will be able to:

  • Recognise the signs of challenging behaviour
  • De-escalate using excellent communication
  • Understand the legal and moral position

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 3.5 Hours
Delegates 12 Max

How to book:

Call us: 01473 927 333

info@ikontraining.co.uk

Please complete this form and we will respond to your enquiry.

    Delivery Methods

    Classroom
    Learning

    We can deliver this course in a classroom environment

     

    E-Learning

    We will be able to deliver this course via our E-Learning option in the near future, watch this space

     

    Remote
    Learning

    This course can be delivered remotely Remote Learning more info