Facing
challenges
with confidence

Health & social care

Our training helps people working in health and social care to manage challenging and aggressive behaviour.

We have long-established working relationships with our clients including being approved supplier for Children’s Services at Suffolk County Council.

Health & social care Prospectus

IKON’s training has been developed to tackle the specific challenges of working in elderly and social care and children’s homes.

  • Awareness
  • Communications
  • Managing challenging behaviour
  • Physical skills

We understand that best practice and legislation are continually evolving and that frequently, your people are required to work alone or be faced by someone with a medical condition.

Our Stand-alone Courses

Each of these training courses can be delivered independently or as part of a bespoke programme.

  • Conflict Resolution
  • Resolving Telephone Conflict
  • Lone Worker
  • Breakaway
  • Managing Challenging Behaviour – Theory
  • Managing Challenging Behaviour – Practical
  • Conflict Resolution & Personal Safety
  • Dementia Awareness
  • Mental Health Awareness
  • Equality, Diversity & Inclusion Awareness

Our clients include care organisations, county councils, fostering & family support agencies and international aid charities.

Here’s how to get the support you need from IKON:

Course delegate attending a conflict resolution and challenging behaviour management training course with IKON

Stand-alone courses

IKON’s individual training modules are tailored to the sector in which you work.

Health & social care Prospectus

Bespoke training packages

You can combine the content of more than one module to build a bespoke training package.

Conflict Resolution Training, Kings College Hospital London

Retained resource

We provide the specialist trainers you need for as long as you need them. Retained resource gives you the benefit of an in-house training team without having to recruit, train or manage it.

It can make it simpler for you to scope training needs and to prepare for inspections or reports. It can also be a more cost-effective way of buying training, managing budgets and forecasting.

We listen to our clients

Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

Mark Dunnett
Trust Security Advisor (LSMS)
Dartford & Gravesham NHS Trust

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