Our conﬂict resolution course helps front-line people to recognise and resolve challenging situations. They will be provided with the attitudes, behaviours and skills to resolve conﬂict in a safe and conﬁdent way.
We focus on communication skills and Conﬂict management techniques to ensure delegates are capable of managing conﬂict wherever necessary. Interpersonal conﬂict aﬀects everybody so having a range of conﬂict resolution strategies will help.
All frontline staﬀ whose work brings them into direct contact with members of the public.
This Local Authority & Housing Conﬂict Resolution training course is aimed at all staﬀ including:
All new employees
All staff facing violence and aggression
Stages of conﬂict
Communication models and de-escalation
Warning and danger signs
Communication and de-escalation
Procedural, environmental and legal responsibilities
Use of force legislation
Policy and best practice
Mental Capacity Act
Incident reporting and support
Documentation and systems
Options for support
By the end of this course your team will be able to:
Recognise conﬂict and the causes
De-escalate aggressive behaviour eﬀectively
Understand procedural and legal context of violence