Managing Challenging Behaviour – Practical

Course outline

Learn techniques to prevent harm due to challenging behaviour while maintaining a safe and supportive service where an ongoing duty of care exists.

This course teaches staff to remove themselves from a potentially dangerous situation and safely hold or relocate whilst understanding the medical and legal implications of using techniques.

Suggested attendees

All frontline staff and all those facing challenging or aggressive behaviour.

This Local Authority & Housing Managing Challenging Behaviour training course is aimed at all staff including:

  • All new employees
  • Those facing challenging or aggressive behaviour
  • Children’s Services
  • Teaching Staff

Course content

Exploring conflict

  • Defining conflict
  • Common causes
  • Stages of conflict

Communication models and de-escalation

  • Conflict examples
  • Warning and danger signs
  • Communication models
  • Cultural differences
  • Communication and de-escalation

Procedural, environmental and legal responsibilities

  • Use of force legislation
  • Risk assessments
  • Policy and best practice
  • Mental Capacity Act

Incident reporting and support

  • Documentation and systems
  • Post-incident procedures
  • Options for support

By the end of this course your team will be able to:

  • Recognise the signs of challenging behaviour
  • De-escalate using excellent communication
  • Demonstrate safe tactical skills to minimise risk
  • Escape from an aggressive situation safely
  • Hold and relocate service users to maintain safety
  • Understand the legal and moral position

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 3.5 Hours
Delegates 12 Max

How to book:

Call us: 01473 927 333

info@ikontraining.co.uk

Please complete this form and we will respond to your enquiry.

    Delivery Methods

    Classroom
    Learning

    We can deliver this course in a classroom environment

     

    E-Learning

    This course cannot be completed via E-Learning

     

    Remote
    Learning

    This course cannot be delivered remotely due to the physical skills required Remote Learning more info

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