Mental Health Awareness

Course outline

Explores how to recognise and understand signs and symptoms of poor mental health and provides delegates with the confidence and skills to openly discuss concerns.

We will offer practical solutions and signposting for the necessary support. This course gives delegates an enhanced and greater knowledge of mental health illnesses.

Suggested attendees

All staff who come into contact with the public.

This Local Authority & Housing Mental Health Awareness course is aimed at all staff including:

  • All new employees
  • Those who come into contact with the public
  • Team Leaders

Course content

Exploring conflict

  • Defining conflict
  • Common causes
  • Stages of conflict

Communication models and de-escalation

  • Conflict examples
  • Warning and danger signs
  • Communication models
  • Cultural differences
  • Communication and de-escalation

Procedural, environmental and legal responsibilities

  • Use of force legislation
  • Risk assessments
  • Policy and best practice
  • Mental Capacity Act

Incident reporting and support

  • Documentation and systems
  • Post-incident procedures
  • Options for support

By the end of this course your team will be able to:

  • Recognise and understand mental ill health better
  • List common signs and symptoms
  • Demonstrate excellent communication skills
  • Identify support mechanisms for staff

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 3.5 Hours
Delegates 16 Max

How to book:

Call us: 01473 927 333

Please complete this form and we will respond to your enquiry.

    Delivery Methods


    We can deliver this course in a classroom environment



    We will be able to deliver this course via our E-Learning option in the near future, watch this space



    This course can be delivered via Remote Learning  Remote Learning more info

    We listen to our clients

    Sorry no posts.