Feeling safe in
challenging
situations

Local authority & housing

Our training helps people working in local authorities and housing associations to manage challenging and aggressive behaviour.

We have long-established working relationships with our clients and have developed training to tackle the specific challenges faced by people working in this sector.

  • Awareness
  • Communications
  • Managing challenging behaviour
  • Physical skills

Local authority & housing Prospectus

We understand that best practice and legislation are continually evolving and that frequently, your people are required to work alone or be faced by someone with a medical condition.

We believe that everyone has the right to feel safe at work.

Our Stand-alone Courses

Each of these training courses can be delivered independently or as part of a bespoke programme.

  • Conflict Resolution
  • Resolving Telephone Conflict
  • Lone Worker
  • Breakaway
  • Managing Challenging Behaviour – Theory
  • Managing Challenging Behaviour – Practical
  • Conflict Resolution & Personal Safety
  • Dementia Awareness
  • Mental Health Awareness
  • Equality, Diversity & Inclusion Awareness

Our clients include city, borough & county councils as well as housing partnerships/organisations.

Here’s how to get the support you need from IKON:

Course delegate attending a conflict resolution and challenging behaviour management training course with IKON

Stand-alone courses

IKON’s individual training modules are tailored to the sector in which you work.

Local authority & housing Prospectus

Bespoke training packages

You can combine the content of more than one module to build a bespoke training package.

Conflict Resolution Training, Kings College Hospital London

Retained resource

We provide the specialist trainers you need for as long as you need them. Retained resource gives you the benefit of an in-house training team without having to recruit, train or manage it.

It can make it simpler for you to scope training needs and to prepare for inspections or reports. It can also be a more cost-effective way of buying training, managing budgets and forecasting.

Recent Local authority & housing posts

We listen to our clients

Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

Mark Dunnett
Trust Security Advisor (LSMS)
Dartford & Gravesham NHS Trust

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