The new Retained Resource service from IKON provides organisations with specialist trainers in-house for as long as they’re needed. ‘It’s like having an in-house training team without having to recruit, train or manage it,’ says Louise Ballard. The idea is that Retained Resource makes it simpler for people to manage training needs, budgets and […]
Read MoreOur training helps people working in local authorities and housing associations to manage challenging and aggressive behaviour.
We have long-established working relationships with our clients and have developed training to tackle the specific challenges faced by people working in this sector.
- Awareness
- Communications
- Managing challenging behaviour
- Physical skills
We understand that best practice and legislation are continually evolving and that frequently, your people are required to work alone or be faced by someone with a medical condition.
We believe that everyone has the right to feel safe at work.
Our Stand-alone Courses
Each of these training courses can be delivered independently or as part of a bespoke programme.
- Conflict Resolution
- Resolving Telephone Conflict
- Lone Worker
- Breakaway
- Managing Challenging Behaviour – Theory
- Managing Challenging Behaviour – Practical
- Conflict Resolution & Personal Safety
- Dementia Awareness
- Mental Health Awareness
- Equality, Diversity & Inclusion Awareness
Our clients include city, borough & county councils as well as housing partnerships/organisations.
Here’s how to get the support you need from IKON:
Stand-alone courses
IKON’s individual training modules are tailored to the sector in which you work.
Bespoke training packages
You can combine the content of more than one module to build a bespoke training package.
Retained resource
We provide the specialist trainers you need for as long as you need them. Retained resource gives you the benefit of an in-house training team without having to recruit, train or manage it.
It can make it simpler for you to scope training needs and to prepare for inspections or reports. It can also be a more cost-effective way of buying training, managing budgets and forecasting.
