New manual helps trainers develop physical skills


IKON training photoshoot in progress with WHATassocates

IKON is creating a new physical skills manual specifically for train the trainer delegates. 

‘At the beginning of the year, the training team came to head office in Ipswich to develop the physical skills techniques manual as a team’ says James Crown, Training and Development Manager. 

Tim, from WHAT Associates, was tasked with taking the photographs of the techniques to ensure the manual is clear and easy to understand. 

James and the team of IKON trainers spent the day working on the physical skills photos. ‘It was really worth while exercise, and the photos are exactly what we need’ James said.

The updated IKON Training Physical Skills manual will become an important part of the Train the Trainer development folder that each train the trainer delegate works through. 

Let’s Talk. For more details on our train the trainer courses give us a call 01473 927333 or click here.

Why made-to-measure training fits best

IKON training candidate attending a training session

When you’re preparing to train your people, you want to be sure that the course content is appropriate to your audience.

If for example, you work in the health sector; health sector case studies and health sector stats will be the most impactful way of illustrating the points you’re making.
Same goes if you’re training people in education; you need real examples from real schools to bring the points you’re making to life.

IKON’s bespoke training packages combine two or more course modules in a way that is most appropriate to your sector. IKON’s team helps you choose the right modules and then identify the case studies and statistics that will provide the most powerful way to get your message across.

IKON’s bespoke packages can be further refined, down to a specific role or working environment of the delegates taking the training.

‘Bespoke definitely works best when it comes to delivering a training message,’ says IKON’s Jason Keeley. ‘If, for example, you want to get a message across to a team of midwives, then incorporate midwife-specific content. If you’re working with train guards, demonstrate that you understand the real situations in which they work.’

IKON has chosen 2020 to launch a new suite of service offerings to clients. Bespoke packages are already proving popular with clients.

‘Bespoke is the sort of thing that we’ve always tried to do on an informal basis,’ explains Jason Keeley. ‘Now we’ve worked on the structure and developed proven ways of adapting content so that it best fits our clients’ needs.’

Suffolk’s leading 6th Form College learns from IKON

In November 2019, IKON delivered Managing Challenging Behaviour Training for Suffolk One, a purpose-built, outstanding-rated 6th Form college in Ipswich with more than 2500 students.

‘Suffolk One contacted us because they felt they needed some additional skills and more consistency in the way they approached managing challenging behaviour from students,’explained Jason Keeley, IKON’s Managing Director.

‘The delegates were thoroughly engaged with the training and extremely interactive, readily sharing examples. They were all active participants in discussions throughout the day.’

Suffolk One staff were enthusiastic participants in the physical skills elements of the course and were keen to practice the techniques they’d learned.

‘We were impressed with their attitude,’ says Jason Keeley, ‘they asked excellent and relevant questions and took on board the course recommendations.’

IKON trained 17 Suffolk One staff, all of whom gave feedback indicating that they were ‘very satisfied’ and would and would recommend the course to their colleagues.

Written feedback from delegates included the comment:  ‘Thank you. Best training we’ve had delivered.’

Suffolk One has already commissioned a follow-up series of training sessions from IKON in 2020.




Access Community Trust Case Study


Access Community Trust promote social inclusion for the community benefit by preventing people from becoming socially excluded, relieving the needs of those who are socially excluded and assisting them to integrate into society.

They provide a range of services for young people and adults including housing related support, helping with learning, development and employment and providing support with mental health and wellbeing.

Their cafés offer employment and volunteering opportunities for young people within the community and support them with skills development and experience. 


They came to us to provide support and training in order to manage aggressive behaviour in a positive and confident way. Some of the people they support demonstrate some chaotic and aggressive behaviour and Emma Ratzer, Access CEO wanted staff to be able to deescalate effectively and understand body language to ensure good outcomes wherever possible. They sourced IKON via our contract to supply this type of training for Suffolk County Council. We have been their approved supplier for over two years and the amazing feedback from this contract had captured Emma’s attention


We produced a training program based on their own risk assessments, policies, procedures and incident reports as well as a consultation period with key people.

The course we produced; Managing Challenging Behaviour for Lone Working provided a range of skills to manage challenging behaviour whilst prioritising staff safety. 

By the end of this training their staff will be able to 

Understand their lone worker policy, identify behaviour that indicates an escalation towards violence, avoid, or calm and defuse situations and explore lone worker strategies and guidelines to promote safer practice.

They have commissioned one course per month for 12 months in order to train all frontline teams. 

Following the first course, the feedback was fantastic. 

All the delegates were satisfied with the training they received and would recommend the course to colleagues. Delegates comments included, ‘would recommend to others and ‘very enjoyable and insightful. Would recommend to all staff.’

New NHS Bullying and Harassment training course

NHS Bullying and harassment training course, Kings College Hospital London

IKON’s new NHS Bullying and Harassment training course has been created to help people working in the NHS understand what is acceptable behaviour in the workplace.

‘We’ve read an increasing number of NHS staff surveys that show that there are people who don’t feel safe at work,’ explains Jason Keeley, IKON Training’s Managing Director. ‘At the same time, they’re not confident about speaking up or whistleblowing because they’re afraid of jeopardising their careers.
Our Bullying and Harassment course clearly defines the issues and the laws that surround them. It also explains the hows, when and whys around incident reporting.’
IKON works with more than 40 NHS Trusts across the country and uses this experience to create courses and training programmes which are appropriate to the needs of those people who work in the NHS.

‘Currently, it seems as if all NHS staff are feeling the pressure of budget cuts and restricted resources,’ says Jason Keeley. ‘This pressure has a number of ways of showing itself and some individuals seem unable to behave in ways that are acceptable to those working with them.
This course has been designed to help them build a working culture around kindness, consideration and respect for others.’

We listen to our clients

Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

Mark Dunnett
Trust Security Advisor (LSMS)
Dartford & Gravesham NHS Trust