Our conﬂict resolution course helps front-line people to recognise and resolve challenging situations. They will be provided with the attitudes, behaviours and skills to resolve conﬂict in a safe and conﬁdent way.
We focus on communication skills and conﬂict management techniques to ensure delegates are capable of managing conﬂict wherever necessary. Interpersonal conﬂict aﬀects everybody so having a range of conﬂict resolution strategies will help.
Conﬂict resolution is a mandatory training requirement within the NHS and our course aligns with Skills for Health guidance and follows the learning outcomes recommended to satisfy NHS conﬂict resolution training requirements. Conﬂict resolution training updates are required every three years to ensure conﬂict resolution skills are maintained and compliance is continued.
All frontline NHS staﬀ whose work brings them into direct contact with members of the public – under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.
This NHS Conﬂict Resolution training course is aimed at all staﬀ throughout the NHS including:
All new employees
Existing staﬀ completing mandatory refresher training
Agency nurses and temporary or bank staﬀ
Stages of conﬂict
Communication models and de-escalation
Warning and danger signs
Communication and de-escalation
Procedural, environmental and legal responsibilities
Use of force legislation
Policy and best practice
Mental Capacity Act
Incident reporting and support
Documentation and systems
Options for support
By the end of this course your team will be able to:
Recognise conﬂict and the causes
De-escalate aggressive behaviour eﬀectively
Understand procedural and legal context of violence
… the professionalism, the experience and the knowledge shown by IKON Training was first class. They understood our needs and promptly developed a programme of training which we rolled out to over 120 hospital-based staff.