Conflict Resolution

Course outline

Our conflict resolution course helps front-line people to recognise and resolve challenging situations. They will be provided with the attitudes, behaviours and skills to resolve conflict in a safe and confident way.

We focus on communication skills and conflict management techniques to ensure delegates are capable of managing conflict wherever necessary. Interpersonal conflict affects everybody so having a range of conflict resolution strategies will help.

Conflict resolution is a mandatory training requirement within the NHS and our course aligns with Skills for Health guidance and follows the learning outcomes recommended to satisfy NHS conflict resolution training requirements. Conflict resolution training updates are required every three years to ensure conflict resolution skills are maintained and compliance is continued.

Suggested attendees

All frontline NHS staff whose work brings them into direct contact with members of the public – under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.

This NHS Conflict Resolution training course is aimed at all staff throughout the NHS including:

  • All new employees
  • Existing staff completing mandatory refresher training
  • Agency nurses and temporary or bank staff

Course content

Exploring conflict

  • Defining conflict
  • Common causes
  • Stages of conflict

Communication models and de-escalation

  • Conflict examples
  • Warning and danger signs
  • Communication models
  • Cultural differences
  • Communication and de-escalation

Procedural, environmental and legal responsibilities

  • Use of force legislation
  • Risk assessments
  • Policy and best practice
  • Mental Capacity Act

Incident reporting and support

  • Documentation and systems
  • Post-incident procedures
  • Options for support

By the end of this course your team will be able to:

  • Recognise conflict and the causes
  • De-escalate aggressive behaviour effectively
  • Understand procedural and legal context of violence
  • Provide post-incident procedures

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 3.5 Hours
Delegates 16 Max

How to book:

Call us: 01473 927 333

info@ikontraining.co.uk

Please complete this form and we will respond to your enquiry.

    Delivery Methods

    Classroom
    Learning

    We can deliver this course in a classroom environment 

     

    E-Learning

    We will be able to deliver this course via our E-Learning option in the near future, watch this space

     

    Remote
    Learning

    This course can be delivered via Remote Learning Remote Learning more info

    We listen to our clients

    Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

    Mark Dunnett
    Trust Security Advisor (LSMS)
    Dartford & Gravesham NHS Trust

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