Lone Worker

Course outline

Our lone worker training will improve the self-awareness and confidence of people who have to work without supervision. The training will focus on communication skills, risk assessment practices, positive body language, stance and positioning skills.

The course is designed to improve understanding of your organisation’s lone worker policy whilst helping staff to feel empowered to resolve situations effectively and safely when working alone.

Suggested attendees

Staff recognised as lone workers, eg members of community teams.

This NHS Lone Worker training course is aimed at all staff deemed to be lone workers throughout the NHS including:

  • Community staff, clinical and non-clinical
  • Community doctors and healthcare professionals
  • Community Midwives

Course content

Lone working and personal safety

  • Lone working definitions
  • Work-based case studies
  • Impact factors – personal and environmental
  • Dynamic risk assessment

Policies and procedures

  • Your policy
  • Post-incident
  • Options of support

Communication and lone working strategies

  • Managing conflict
  • Control measures

Physical stance and positioning

  • Posture
  • Distance
  • Crisis communication
  • Escape routes
  • Tactical awareness

By the end of this course your team will be able to:

  • Define lone working
  • Identify personal safety risks
  • Understand policies to keep you safe
  • Demonstrate positive communication and strategies

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 3.5 Hours
Delegates 16 Max

How to book:

Call us: 01473 927 333


Please complete this form and we will respond to your enquiry.

    Delivery Methods


    We can deliver this course in a classroom environment 



    We will be able to deliver this course via our E-Learning option in the near future, watch this space



    This course can be delivered remotely Remote Learning more info

    We listen to our clients

    Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

    Mark Dunnett
    Trust Security Advisor (LSMS)
    Dartford & Gravesham NHS Trust