NHS Security Teams Managing Violence & Aggression

Course outline

This course is designed for healthcare security and response teams involved in the proactive management of violence and aggression.

The course teaches breakaway and clinical safe holding techniques to prevent the patient from harming themselves or others. It also covers legal requirements, reporting and aftercare.

Suggested attendees

All frontline NHS staff whose role requires them to proactively attend aggressive incidents. Under legislation it is an employer’s responsibility to ensure that individuals and roles are risk-assessed in relation to violence and aggression.

Security Team training is appropriate for staff in roles including:

  • Security Teams
  • Portering Staff
  • Site Managers/Ward Managers
  • Clinical Response Teams
  • Safeguarding/Health and Safety

Course content


Roles and responsibilities

  • Assessing risk
  • NHS security


  • Warning/danger signs
  • Communication models
  • De-escalation skills

Legal context

  • Use of force legislation
  • Policies and procedures

Reporting and support

  • Documentation and systems
  • Post-incident procedures


Stance and positioning

  • Posture
  • Tactical Awareness

Breakaway and re-location

  • Disengagement techniques
  • Safe moving

Clinical safe holding and physical intervention

  • Standing, supine and seated interventions
  • Restraint/escorting

Medical implications of techniques

  • Positional/restraint asphyxia
  • Safe practice

By the end of this course your team will be able to:

  • Recognise and respond to incidents
  • Demonstrate excellent communication skills
  • Reduce risks for patients and visitors
  • Escape from an aggressive situation
  • Hold and relocate using accredited techniques
  • Understand the legal and medical implications of restraint
  • Competently report and debrief an incident

At the end of this course your team will receive:

  • A certificate of attendance
  • Receive a course workbook
  • Access to a dedicated delegate resource area
Duration 3.5 Hours
Delegates 12 Max

How to book:

Call us: 01473 927 333


Please complete this form and we will respond to your enquiry.

    Delivery Methods


    We can deliver this course in a classroom environment 



    This course cannot be completed via E-Learning



    This course cannot be delivered remotely due to the physical skills required  Remote Learning more info

    We listen to our clients

    Since introducing the managing challenging behaviour course for clinical staff, the response has been overwhelmingly positive.  Many, including matrons and senior sisters, say that it is the best training they have done in a long time and that it should be mandatory for clinical staff.

    Mark Dunnett
    Trust Security Advisor (LSMS)
    Dartford & Gravesham NHS Trust