Our training helps to equip employees with the correct information and skills to effectively deal with this issue. Our training will help reinforce policies along with training employees on assertion, customer service, and effective communication.
For the Employer
Employers and businesses benefit from improved employee productivity. Our training saves businesses money in dealing with complaints and reports by improving the communication skills of front-line employees. In turn, this means fewer customers escalate complaints, which saves time, money, and improves the company’s reputation.
For the Employee
The employee will be safe in the knowledge that they are competently equipped for conflict situations. Our Conflict Resolution Training offers employees a chance to reflect on what is faced at work, and then helps to analyse more effective methods to control or defuse situations. Employees will feel confident in their ability to handle customers from all diversities with quality, relevant, and practical training.
For the Customers
Customers will understand that retail and leisure employees are consistent, and sending out the same message with honest and open communication skills. A safer and more responsible atmosphere will mean more customers feel welcomed into the environment. This will result in an improved company image, with more promoters of the business.