IKON Training has worked extensively with Merseyrail, Merseytravel and Fred. Olsen to provide expert training to their workforce. For the Transport industry, we tailor and bespoke our courses to fit the requirements of the client.
For the Employer
The employer can see a reduction in incidents of violence and aggression on their services. They will be able to see a change in the perception of the business, with an improved company image and more effective reporting of situations. Communication skills training will mean employees are better equipped for adverse situations, leading to a more productive workforce and increased profitability.
For the Employee
With employee safety and well-being a major factor of our training, employees will be able to defuse and control situations when working in a team or when alone. The unique nature of the public transport industry means that employees could be left alone for long periods of their working day and our training equips employees with the confidence and responsibility required for productive, safe working.
For the Public
Passengers will feel like they are in safe hands with responsible and caring employees. Customers who may be anti-social, threatening or violent will understand that the business does not tolerate such behaviour in their operational areas.