IKON is creating a new physical skills manual specifically for train the trainer delegates.
‘At the beginning of the year, the training team came to head office in Ipswich to develop the physical skills techniques manual as a team’ says James Crown, Training and Development Manager.
Tim, from WHAT Associates, was tasked with taking the photographs of the techniques to ensure the manual is clear and easy to understand.
James and the team of IKON trainers spent the day working on the physical skills photos. ‘It was really worth while exercise, and the photos are exactly what we need’ James said.
The updated IKON Training Physical Skills manual will become an important part of the Train the Trainer development folder that each train the trainer delegate works through.
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In November 2019, IKON delivered Managing Challenging Behaviour Training for Suffolk One, a purpose-built, outstanding-rated 6th Form college in Ipswich with more than 2500 students.
‘Suffolk One contacted us because they felt they needed some additional skills and more consistency in the way they approached managing challenging behaviour from students,’explained Jason Keeley, IKON’s Managing Director.
‘The delegates were thoroughly engaged with the training and extremely interactive, readily sharing examples. They were all active participants in discussions throughout the day.’
Suffolk One staff were enthusiastic participants in the physical skills elements of the course and were keen to practice the techniques they’d learned.
‘We were impressed with their attitude,’ says Jason Keeley, ‘they asked excellent and relevant questions and took on board the course recommendations.’
IKON trained 17 Suffolk One staff, all of whom gave feedback indicating that they were ‘very satisfied’ and would and would recommend the course to their colleagues.
Written feedback from delegates included the comment: ‘Thank you. Best training we’ve had delivered.’
Suffolk One has already commissioned a follow-up series of training sessions from IKON in 2020.