Merseyrail credits the bespoke training course created by IKON with helping them to achieve their lowest passenger accident rate ever. Merseyrail is an essential part of the transport infrastructure of Merseyside. All 900 frontline staff (revenue protection, station retailers, station assistants and guards) receive basic conflict resolution training. However, station staff face frequent physical and […]
Read MoreOur training helps people who work on public and private transport feel safe at work.
Carrying out your work in the face of aggressive or challenging behaviour can be daunting, to say the least.
We’ve worked closely with our clients in the transport sector to develop a range of courses that support conflict resolution in the face of the real challenges they face.
- Communications
- Personal safety
- Scenario training
- Awareness
Our training is shaped by experience and informed by current legislation.
Our Stand-alone Courses
Each of these training courses can be delivered independently or as part of a bespoke programme.
- Conflict Resolution
- Resolving Telephone Conflict
- Lone Worker
- Breakaway
- Managing Challenging Behaviour – Theory
- Managing Challenging Behaviour – Practical
- Conflict Resolution & Personal Safety
- Dementia Awareness
- Mental Health Awareness
- Equality, Diversity & Inclusion Awareness
Our clients include train operators and cruise ship operators. Groups of people who have attended training include customer servuces, guards, station assistants and revenue protection officers.
Here’s how to get the support you need from IKON:
Stand-alone courses
IKON’s individual training modules are tailored to the sector in which you work.
Bespoke training packages
You can combine the content of more than one module to build a bespoke training package.
Retained resource
We provide the specialist trainers you need for as long as you need them. Retained resource gives you the benefit of an in-house training team without having to recruit, train or manage it.
It can make it simpler for you to scope training needs and to prepare for inspections or reports. It can also be a more cost-effective way of buying training, managing budgets and forecasting.
