at work

IKON Training

Find out more about our new Remote training platform, IKON Live

It’s the IKON way

Our skill in helping people learn to manage challenging behaviour in the workplace has made us one of the leading conflict resolution and conflict management specialist training providers in the UK.

Over more than 18 years, we’ve never stopped learning; developing our team and our training. It keeps our approach fresh, our people engaged and our clients happy.

The high quality of IKON training is renowned across the sectors in which we work: NHS, Transport, Health & Social Care, Education & Further Learning, Local Authority & Housing, Facilities, Retail & Leisure. We can also teach your people to deliver effective training through our Train the Trainer programme.

Feeling safe and confident at work has never been more important. Our delivery methods include IKON Live Remote Workplace Training and Face-to-Face Training. We are committed to supporting your people to learn and perform at their best wherever they are.


IKON Training services have been certified by the BILD Association of Certified Training as complying with the Restraint Reduction Network Training Standards

Because people matter

IKON has a higher proportion of employed trainers than most other providers. Our people are expert in delivering course content and as committed to the success of your training as we are.

At our head office in Ipswich, dedicated account managers provide support and advice whenever you need it.

IKON training benefits

  • Sector-specialist trainers employed by us
  • Modular courses tailored to your needs
  • Support through CQC and HSE inspections
  • Comprehensive audit trails
  • Course outcome reports within five days
  • Regular professional feedback and advice
  • Next stage recommendations

IKON makes it easy for you to get the help you need.

Best practice and legislation are continually evolving. That’s why we continue to develop the services we offer:

Course delegate attending a conflict resolution and challenging behaviour management training course with IKON

Stand-alone courses

IKON’s individual training course modules are tailored to the sector  in which you work so that they best suit the specific challenges you face.

Bespoke training packages

You can combine the content of more than one course module to build a bespoke package tailored to your needs.

Conflict Resolution Training, Kings College Hospital London

Retained resources

Get the benefit of an in-house training team without having to recruit, train or manage it.  IKON’s retained resource service makes it simpler to scope training needs and to prepare for inspections or reports. It can also be a more cost-effective way of buying training, managing budgets and forecasting.

We listen to our clients

…professional, flexible, responsive and at the very top of their game…


Leigh Beuttell
James Paget University
Hospital Foundation Trust